Returns

No refunds. We will exchange your item if it arrives damaged and we are notified within 24 hours of receiving your item. If your product is damaged, pictures evidencing damages must be provided.

Exchanges (if applicable)
Items can be replaced with an identical item if they are defective or damaged. If you need to exchange an item, please email us at creekcandleshop@gmail.com with the subject line: EXCHANGE.

You will be responsible for paying any shipping costs associated with your return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.